Customer Service

All information about shipping, ordering and paying and Frequently Asked Questions at a glance. You can find articles on our blog page with information and details about products. Can’t find the answer to your question? Then please Contact our customer service.

Opening times and Contact options

Our customer service has extended opening times and several options for getting in touch. We are available on Monday through Friday from 9.00 am to 5.00 pm by Telephone, E-mail, Facebook, WhatsApp and Telegram.

Languages for Customer Service

You can get in touch with our customer service for answers to all your questions. We can answer your questions on the telephone in Dutch or English. If you ask your questions on WhatsApp, Telegram, Facebook or via email or the contact form, we can reply in Dutch, English, German or French. So feel free to ask your question in any of these four languages.

Improving our service

We continuously endeavour to improve our service. Therefore, any tips or suggestions are always welcome. You can send them in via the channels previously mentioned. Also, if you are dissatisfied with one of our products, you can always Contact us. Our customer service is ready and waiting to hear from you, and your response is an opportunity for us to improve the service!

We are only human and we sometimes get it wrong. Have you noticed a mistake? Please mail us about it. Thank you.

  • Whatsapp: + 31 (0)6 24 579 753

  • Telegram: + 31 (0)6 24 579 753

  • Phone: +31 (0)251 20 62 68

  • Contact / E-mail

  • Facebook

  • Available:

    Monday to Friday from 9:00 am to 5:00 pm

  • Bank details

    IBAN: NL55INGB0008485075
    Bank BIC: INGBNL2A

  • Company details

    Chamber of Commerce: 57543208
    VAT: NL852626496B01

  • Dutch Headshop Services

    Dutch-Headshop Services

    Store visit NOT possible
    De Trompet 1715
    1967 DB Heemskerk
    The Netherlands

  • Dutch-Headshop is affiliated with:

  • Vlos logo

    VLOS - Dutch industry association of Smartshops. An association of (online) Smartshops, recognized by the Dutch government.

  • Kiyoh logo

    KiyOh - Independent customer reviews. We find the opinion of our customers very important.

  • CAN - CannabinoĂŻden Adviesbureau Nederland logo

    CAN - Cannabinoids Consultancy Netherlands, stands for quality, legality & expertise.

  • WebwinkelKeur - Klantvriendelijke webwinkels

    WebwinkelKeur - WebwinkelKeur stands for reliable customer-friendly webshops.